EXAMAGENT · MACTRIX XR

Refund & Cancellation Policy

Help with purchases, missing credits and billing questions.

Updated 21 September 2026

App Store and Google Play purchases

For an Apple purchase, request a refund through Apple’s purchase-support service. For Google Play, use its purchase history and refund process. The store determines refund eligibility and processes store refunds; the voluntary web-pack policy below does not override store terms or mandatory consumer rights. Contact support@mactrixxr.space for missing credits with your store receipt reference. In the updated mobile app, use “Check purchase status” before trying another payment.

One-time purchases, not subscriptions

ExamAgent sells question-credit packs. There are no recurring charges or renewals to cancel.

14-day unused-pack refunds

You may request a refund within 14 days of purchase if none of the credits from that pack have been used. If multiple packs are on the account, we review the purchase and credit ledger to determine unused credits. Packs that have been partly or fully used are reviewed case by case, including where a technical fault prevented the purchased service from working.

Request help or a refund

Email support@mactrixxr.space from your account email where possible. Include your order or receipt reference, purchase date, pack, and a short explanation. Never send card numbers, security codes, passwords or identity documents by email.

Contact us for duplicate charges, a successful payment without delivered credits, a purchase you do not recognise, or a service problem. Verified duplicate charges and undelivered purchases are eligible for correction or refund. We check payment and credit records before processing a request. Mandatory consumer rights apply regardless of the 14-day voluntary policy. Your checkout provider may also offer a buyer-support or refund route on your receipt.

Missing credits and failed answers

After checkout, return to ExamAgent and use “Check my recent payment” on the credits page if verification is still pending. Do not purchase again to resolve an earlier payment. If an answer request fails, its reserved credit is returned automatically; this is a credit restoration, not a cash refund. For an incorrect but completed answer, contact support with the request details.

Approved refunds

Approved cash refunds are processed through the payment provider to the original payment method where supported. Provider and bank processing times vary. Corresponding credits are removed; already-used credits may leave a negative balance. We do not require another purchase to investigate a refund.

Account deletion and your rights

Deleting your account does not automatically cancel or refund a completed purchase. Contact support before deletion if you have an unresolved transaction. This policy does not limit mandatory rights under applicable consumer law or the buyer protections of your payment provider.

Operated by Chukwuemeka John Okparaeke, an individual operating as Mactrix XR in Nigeria. Contact support@mactrixxr.space.