EXAMAGENT · MACTRIX XR

Support & Contact

A real point of contact for your study space, account and purchases.

Updated 21 September 2026

Who operates ExamAgent?

Chukwuemeka John Okparaeke, an individual operating as Mactrix XR in Nigeria. ExamAgent is the SaaS product; Mactrix XR is the operating name. Learn about the product.

What should I include?

Your account email, the page or feature involved, approximate time, and the error message. For payments, include the receipt/order reference and pack. For AI explanations, include a request reference and explain what appears incorrect. Crop or redact screenshots before sending them.

Purchases and refunds

Purchases are processed through Creem. You can register and use 3 free introductory credits without a card. For any previous payment, consult its receipt to identify the payment provider. Read our Refund & Cancellation Policy.

Sign-in help

Use the same sign-in method and email as when you registered. For email/password accounts, use “Forgot password?” on the sign-in page and check spam folders. Never share your password with support.

Credits and notes

One credit is reserved per question and restored if generation fails. Opening a saved answer is free. Your balance and saved PDF vault follow your account; study statistics are device-local. Export important notes before removing an account or clearing device data.

Delete an account or request your data

Open Settings in the app and choose Delete Account. You may need to sign out and sign in again first. This removes the profile, answer history and cloud PDFs; payment records have separate retention. For access, correction or other privacy requests, email support. See our Privacy Policy.

Report misuse or copyright concerns

Email support with the specific content or request reference and your concern. For a rights complaint, identify the work and your authority to act for its owner. See our Acceptable Use Policy.